Privacy Policy
Last updated: July 2026
At Lavender Holistic Therapy, I am committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information I collect, why I collect it, and how it is stored.
What information I collect
Depending on the services you receive, I may collect:
- Full name
- Phone number
- Email address
- Medical and health information relevant to your treatment
- Treatment history and preferences
- Allergies or other important health considerations
- Appointment and payment information
This information is collected through consultation forms, online booking, or during your appointment.
Why I collect your information
Your information is used to:
- Provide safe and appropriate treatments
- Keep accurate treatment records
- Contact you regarding appointments
- Process payments
- Meet legal and insurance requirements
I only collect information that is necessary to provide my services.
How your information is stored
Your personal information is stored securely using trusted systems, including:
- Google Forms for consultation forms
- Square for appointment bookings and payment processing
- Password-protected devices used only by Lavender Holistic Therapy
I take reasonable steps to protect your information from unauthorised access.
Sharing your information
Your personal information is never sold or shared for marketing purposes.
Information will only be shared where required by law or with your consent.
How long your information is kept
Client consultation records are retained only for as long as required by legal, insurance, and professional obligations, after which they are securely deleted or destroyed.
Your rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally appropriate
- Withdraw consent where applicable
If you would like to exercise any of these rights, please get in touch.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Lavender Holistic Therapy
📧 holistictherapy.lavender@gmail.com
📱 07377 744934
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